What can I do before calling ProMag Energy Group to service my system?

  1. Make sure your circuit breakers are in the ‘ON’ position.
  2. Reset your circuit breakers by turning them ‘off’ then ‘on’.
  3. Make sure your filters are clean and one is in place.
  4. Open the supply and return vents and make sure they are unobstructed or closed by anything.
  5. Double check both indoor and outdoor disconnect switches that they are in the ‘on’ position.
  6. Check the settings on your thermostat.
  7. Make sure the system switch is on the appropriate COOL or HEAT setting.
  8. Have the FAN switch on for a continuous ventilation. This will help thaw out a frozen coil.
  9. If all the above fails to work for you then it is time for one of our expert service techs to help you. Please contact us for a service call.

Frequently Asked Questions